Contact support
Support is handled by 21 Media LLC at admin@21media.to.
Email Auren supportInclude your Support ID
If a Support ID appears on Auren's Account screen, include it in your email. It helps support find the account and online-service records connected to your request. Do not send your Apple password, verification codes, or payment details.
Purchase help
Use Restore Purchases in Auren if an active subscription is not recognized. Apple handles charges, cancellations, and refund requests for App Store purchases.
You can manage the subscription in your Apple account's Subscriptions settings. Refund requests can be submitted through Apple's Report a Problem site.
Delete your account
Open the Account screen in Auren and choose Delete Account. This removes the Auren server account and its linked online-service records. Your library on the device and any iCloud backup remain under your control.